WE’RE HIRING!

CUSTOMER SUPPORT

The Customer Support role is in charge of handling customer and student engagement and queries for Emily Jeffords’ educational offerings (online courses, memberships, and resources).

Due to the high volume of submissions  received,

applications will now close on December 22nd.

This entry-level, 6-month contract role offers a unique chance to immerse yourself in the world of creative business. Come join our team and help shape the future of art and creativity.

POSITION DETAILS

  • Remote, entry-level position

  • Competitive hourly compensation: $18/hour

  • 5-15 hours per week

  • 6-month contract

  • We start onboarding in early January!

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicate with customers via email and chat to address inquiries, resolve issues, and provide information about courses and services under the supervision of Program Manager

  • Keep inboxes clear and organized

  • Engage with our communities on Facebook from the EJS Team profile

  • Respond to customer queries in a timely and accurate way

KNOWLEDGE, SKILLS, AND ABILITIES

  1. Proactive and Innovative: A self-starter who is eager to identify solutions and suggest improvements.

  2. Detail-Oriented: Thrives on organization and loves maintaining clear, tidy processes.

  3. Customer-Focused: Maintains a positive, empathetic, and professional attitude toward customers at all times.

  4. Effective Communicator: Engages regularly and clearly with the Content and Program Manager to ensure alignment and collaboration.

  5. Technical Proficiency:

    • Basic understanding of Gmail and Facebook Groups is required.

    • Familiarity with Kajabi and Flodesk is a bonus (but not required).

  6. Problem-Solver: Acknowledges and resolves customer issues, feedback, and insights in ways that enhance the EJS Brand and its reputation.

  7. Product Knowledge: Develops a deep understanding of our products to provide thoughtful, helpful answers to customer inquiries.

  8. Supportive of the Creative Community: Demonstrates care and a deep desire to empower artists and the creative community, understanding their unique needs and fostering a sense of belonging.

Perks of the position…

This Customer Support position is more than just a job, joining our team is an opportunity to grow, learn, and thrive in a supportive and creative environment. At Emily Jeffords Studio, you’ll be part of a small, compassionate team that values kindness, flexibility, and innovative thinking. Our remote setup allows you to set your own hours, giving you the freedom to balance work and life in a way that works for you.

As a team member, you’ll receive competitive hourly pay and also gain exclusive access to all of our educational programs. This includes a high-value masterclass (MAKING art WORK) and a monthly membership (The Collective). If you’re looking to grow your creative practice, learn how to attract buyers and properly market your work, or elevate your online presence – the resources you need are right here!

We are committed to creating an inclusive, kind, and supportive workplace where everyone feels valued and respected. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, disability, or age.

THANK YOU FOR YOUR INTEREST IN THIS POSITION!  
YOU CAN EXPECT TO HEAR BACK FROM OUR TEAM WITHIN A MONTH OF SUBMITTING YOUR APPLICATION. THANK YOU FOR YOUR PATIENCE DURING THIS TIME. IF YOU WOULD LIKE TO BE NOTIFIED ABOUT THIS OR A SIMILAR JOB OPENING, PLEASE SEND AN EMAIL TO LEARN@EMILYJEFFORDS.COM.   XO